Getting Started
Account Access and Billing Help
Find practical GrowthIntel account, payment and cancellation help during the service interruption, including safe support contact details.
Current account availability
Account services are unavailable while the membership database issue is unresolved. New registration and purchases are paused. A public page loading does not mean that sign-in, saved research or Premium access has recovered.
Do not repeatedly register, send passwords or pay again to fix an access problem. Restoration of existing account records has not been verified.
Price and payment confirmation
The advertised Premium price is GBP 13/month as a recurring subscription. No free trial is currently offered. New purchases remain paused during this interruption.
A checkout completion screen alone does not establish Premium entitlement. Payment and access must be confirmed by the payment provider and the authoritative account service. If you already paid, keep the receipt and contact Support rather than buying another subscription.
Billing management and cancellation assistance
The normal signed-in billing route is Manage billing in account settings or on the membership page. It relies on account verification and may be unavailable during this incident.
If you cannot reach billing management or need cancellation assistance, email growthintel7@gmail.com. Give the account email, the issue and any non-sensitive receipt reference. Do not send full card details, security codes, passwords or session/reset tokens.
An email being drafted or sent does not confirm that a cancellation or refund has been processed. Request confirmation from Support. This guide does not change your subscription terms or applicable rights.
Password and account recovery
Password recovery is paused with the account service. If a reset cannot be completed, do not send the reset link or token to anyone. Contact Support using your account email where possible.
The public research checklist and methodology can be read without an account. They are not a substitute for restored paid access.